Terms of Service

These terms are an agreement between you and Alchemy Labs LLC (“FabProposal”, “we”, “us”) for the use of FabProposal, including the app, the customer portal and fabproposal.com (the “Service”). By creating an account, applying for access or using the Service, you agree to these terms and to our Privacy Policy.

If you use the Service for a business, you accept these terms on its behalf and confirm you are authorized to do so. In these terms, a “Shop” is the business that subscribes; “you” means the Shop and anyone using the Service under its account. You must be at least 18 years old.

• We review applications and may decline any of them.
• The Shop’s owner controls the workspace: who on the staff has access and with what role, and which of the Shop’s customers are invited to the customer portal. The Shop is responsible for everything done under its account.
• Keep passwords private and tell us promptly at kilgasadam@fabproposal.com if you think an account has been misused.
• Our staff will enter a Shop’s workspace for support only after the Shop’s owner approves it, and only for a limited time.

• Trial. New Shops get a 30-day free trial. No payment card is needed to start it. When the trial ends, the workspace is locked until the owner subscribes.
• Subscription. The Service is billed as a recurring subscription at the price shown when you subscribe, through our payment processor, Stripe. It renews automatically each billing period until cancelled. Prices do not include taxes, which are added where required.
• Failed payments. If a payment fails, the Shop keeps access while Stripe retries the charge. If the subscription becomes unpaid or is cancelled, the workspace is locked until payment is made.
• Cancelling. The owner can cancel at any time from the billing page, which stops future charges. Fees already paid are not refunded except where the law requires.
• Price changes. We will tell Shop owners at least 30 days before a price change takes effect; it applies from the next billing period.

The information a Shop and its users put into the Service — customers, drawings and files, quotes, jobs, invoices, time records and messages (“Shop Data”) — belongs to the Shop. The Shop gives us permission to host, copy, process and display Shop Data only as needed to provide, secure and support the Service, as described in the Privacy Policy.

The Shop is responsible for having the right to upload the files and information it uses in the Service, including customer drawings, and for its dealings with its own customers and employees.

After cancellation we keep Shop Data so the Shop can come back. The owner can ask us for a copy, or to delete the workspace, at any time.

FabProposal calculates estimates from the rates, standards, material prices and other settings the Shop enters, and some features use AI to read drawings and documents or draft text. The Shop is responsible for checking every quote, price, quantity, schedule and AI-generated result before relying on or sending it, and for the quotes, prices and commitments it makes to its customers. Software and AI can make mistakes, and we are not responsible for losses from a quote, price or decision made using the Service.

The Service can connect to other services, such as Microsoft 365 and QuickBooks, when a Shop chooses to. Those services are provided by their owners under their own terms, which the Shop accepts when connecting them. We are not responsible for them, and a change on their side can affect what the connection can do.

Do not:

• break the law or infringe anyone’s rights, including by uploading files you have no right to use;
• try to access another Shop’s data or any part of the Service you are not authorized to use, or test or bypass its security;
• upload malicious code, overload the Service, or scrape it with automated tools;
• resell or provide the Service to others, or copy or reverse-engineer it to build a competing product.

We own the Service, including the software, designs, how-to videos and content we provide, and the FabProposal name and logo. You get a limited, non-transferable right to use the Service under these terms while your subscription is active. If you send us feedback or suggestions, we may use them freely.

We continually improve the Service and may add, change or remove features. We aim to keep it available and to schedule maintenance outside shop hours, but we do not promise uninterrupted service. Shops should keep their own copies of documents they must retain, such as sent quotes and invoices.

The Shop can stop using the Service and cancel at any time. We may suspend or end an account for non-payment, for breaking these terms, or to protect the Service or other users. Where reasonable we will warn the owner first and give a chance to fix the problem. Sections that by their nature should continue — including data, disclaimers, liability and the law that applies — survive the end of this agreement.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, accuracy and non-infringement.

To the fullest extent the law allows: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, jobs or data; and (b) our total liability for any claim relating to the Service is limited to the fees the Shop paid us in the 12 months before the event giving rise to the claim.

Some places do not allow these limits, so they apply only as far as the law permits.

The Shop will defend and compensate us against third-party claims arising from Shop Data, the Shop’s quotes and dealings with its customers, or the Shop’s breach of these terms.

We may update these terms. We will post the new version here with a new date and, for material changes, notify Shop owners by email or in the app at least 30 days before they take effect. Continuing to use the Service after that means accepting the new terms.

These terms are governed by the laws of the State of Wisconsin, USA, without regard to its conflict-of-law rules. Any dispute will be heard in the state or federal courts serving Outagamie County, Wisconsin, and both parties consent to those courts. Before going to court, please contact us so we can try to resolve the issue informally.

These terms and the Privacy Policy are the whole agreement about the Service. If any part is found unenforceable, the rest still applies. Not enforcing a term is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganization of our business.

Alchemy Labs LLC, 176 S Grant St, Little Chute, WI 54140, USA — kilgasadam@fabproposal.com.